Bilingual Client Representative ​/ Représentant(e) bilingue, service à la clientèle

Bilingual Processing Representative (Remote)

Location: Remote (Canada)
Language: Bilingual in English and French (spoken and written)
Duration: Contract until June 30th, 2027
Compensation: $/hour, based on experience and qualifications
Background Check: May be required as part of the hiring process

Schedule: Monday to Friday, no weekends. Rotating shifts between 8:00 AM and 8:00 PM ET
. During peak periods, candidates should be available to work later shifts.

Our client, a leading organization in the financial services industry, is seeking multiple Bilingual Operations Processing Representatives to join their team. This is a fully remote opportunity, ideal for individuals who enjoy administrative work, document review, and operational processes that require a high level of accuracy.

Working within a collaborative and high-performing team, you will support account administration, transaction processing, and various operational activities while working remotely. This opportunity is particularly well suited for recent graduates or early-career professionals looking to build experience in the financial services industry while developing strong administrative and analytical skills.

• Fully remote work environment
• Structured training and onboarding
• Valuable experience with a recognized financial services organization
• Ongoing learning and professional development
• Opportunity to build a strong foundation in financial operations and account administration
• Supportive and collaborative team environment

• Process financial and non-financial transactions accurately and in accordance with established procedures.
• Review account documentation and information to ensure completeness and identify discrepancies requiring follow-up.
• Communicate with internal and external stakeholders to resolve incomplete files or obtain required information.
• Maintain accurate records and update information within internal systems.
• Support daily account administration and operational activities.
• Investigate processing exceptions and collaborate with appropriate teams to resolve issues.
• Meet quality, productivity, and service level standards.
• Participate in continuous improvement initiatives to enhance operational processes.

• College diploma or an equivalent combination of education and experience.
• Bilingual in English and French (spoken and written).
• Exceptional attention to detail and ability to work accurately in a structured environment.
• Strong communication and customer service skills.
• Excellent analytical and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to quickly learn new technology platforms.
• Previous experience in financial services, administration, transaction processing, or customer service is considered an asset.
• Recent graduates are encouraged to apply.

"We are looking for individuals who enjoy working with accuracy, learning new processes, and contributing to a successful team. Success in this role comes from curiosity, attention to detail, and a commitment to delivering high-quality work while thriving in a remote work environment."

If you've never worked with a recruitment agency before, we make the process simple. We partner with top employers across Canada to fill exceptional opportunities that have been carefully vetted by our team. When you apply through Altis, we take the time to understand your strengths and career goals. If your profile matches the role, we'll manage the recruitment process, advocate on your behalf, provide interview coaching, and connect you directly with the hiring manager.

Best of all, our services are completely free for candidates.

Lieu : Télétravail (Canada)

Langue : Bilingue en français et en anglais, à l'oral comme à l'écrit

Durée : Contrat jusqu'au 31 mai 2027

Rémunération : 27 $ à 32 $/heure, selon l'expérience et les qualifications

Vérification des antécédents : Peut être requise dans le cadre du processus d'embauche

Horaire : Du lundi au vendredi, aucun week-end. Quarts de…