Customer Service Representative (Wits

We currently have an opportunity for an enthusiastic individual to join our team as a Customer Service Representative within the Wales Interpretation and Translation Service (WITS) based at County Hall, Atlantic Wharf, Cardiff. The 24/7 Contact Centre provides a customer focused service for locating and booking interpreters for public sector organisations across Wales. It also provides invaluable advice on linguistic services.

If you are driven by excellent customer service and have a can do attitude, then this career opportunity could be for you.

A Customer Services Representative is required to join the Wales Interpretation and Translation Service (WITS) team based at County Hall, Atlantic Wharf, Cardiff.

The post holder will be required to support and advise a wide range of customers and will work with supervisors to ensure majority of customer enquiries are resolved at the initial point of contact and that the highest level of customer service is achieved.

Successful candidates are likely to be team players with a good appreciation of maximising the benefits of information technology in a customer-focused environment and the ability to develop and maintain productive working relationships to ensure the highest levels of customer satisfaction are achieved.

The Contact Centre operates on a 24/7 basis and an appropriate shift pattern is in place however hours may be subject to change.

Staff are working via a hybrid model thus being able to work from home and commute to an office environment when essential.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Nathan Jones () for a discussion.

Job Category Customer Services

Department Customer Services

Working Pattern/Contract Type Full Time Permanent