Call Centre Operator Job Singapore,Customer Service/HelpDesk

Company Overview

We are an ambulance company that provides services for Accident & Emergency (A&E) cases, medical appointment, event standby, hospital discharge, and more. We have a fleet of ambulances and continue expanding to serve Singaporeans amid an aging population. At Sunlight Ambulance Services LLP, we are committed to delivering high-quality healthcare solutions focused on Emergency and Non-Emergency Patient Transport, Industrial Emergency Coverage, Event Medical Standby, and related services.

Guided by our values of reliability, professionalism, and patient care, we strive to be a trusted partner within Singapore’s healthcare ecosystem.

Responsibilities

Manage ambulance bookings by scheduling and dispatching resources accurately to ensure timely deployment
Handle customer calls and inquiries professionally to provide clear and accurate information about services
Coordinate with operations staff to confirm ambulance and team availability and resolve booking challenges
Follow up with clients to provide updates and resolve service-related issues promptly
Assist the Coordinator in scheduling, dispatching, and allocating resources to support daily operations
Maintain accurate records of bookings, incident reports, and vehicle usage to ensure operational transparency
Communicate effectively with drivers, paramedics, and EMTs to ensure smooth execution of ambulance bookings
Address customer feedback and elevate issues to the Operations Manager when necessary
Build and maintain positive relationships with clients and stakeholders to enhance customer satisfaction
Expected to take calls for 1 weekend per month (Work from Home)

Preferred competencies and qualifications

Minimum O Level/diploma or equivalent
Certification in administration or customer service is a plus
At least 1-2 years of experience in customer service, administrative, or operations roles
Experience in healthcare, logistics, or emergency services is advantageous
Proficiency in Microsoft Office (Word, Excel, Outlook)
Singaporeans/PR/Long term pass holder/Work permit holders are welcome to apply

Other Information

Competitive salary and performance incentives
Opportunities for professional growth and development
10 days annual leave with 1 additional day every year
13th month performance bonus
A supportive and collaborative work environment
If you are a detail-oriented and service-driven professional with a passion for supporting critical healthcare operations, we’d love to hear from you!

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