Customer Service Representative - Remote Opportunity

Location: Quebec

Join iA as a Customer Service Representative, specializing in Group Savings and Retirement. Deliver exceptional client support and guidance in a remote work model with on-site presence required only a few times monthly.

In this role, you will become part of a dedicated customer service team, recognized for its professionalism and commitment to client satisfaction. Your responsibilities will include understanding and addressing clients' needs, offering tailored solutions, and maintaining a high-quality customer experience through efficient communication. The position involves assisting clients with financial products, resolving complex queries, and contributing to service best practices.

Key Responsibilities:

• Deliver excellent service via phone and email

• Understand client needs and guide them to solutions

• Respond to inquiries with empathy and professionalism

• Provide information on financial services products

• Collaborate with team members for consistent support

Requirements:

• Minimum of two years customer service experience

• Strong problem-solving and analytical skills

• Proficiency in English and French communication

• Familiarity with various software applications

• Ability to manage stress effectively

Support clients' futures by leveraging your skills as a Customer Service Representative at iA.
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