Customer Account Specialist
Remote / Online - Candidates ideally in
21100, Varese, Lombardia, Italy
Listed on 2026-08-12
21100, Varese, Lombardia, Italy
Listing for:
Altro
Remote/Work from Home
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Account Manager, Customer Service Rep
Job Description & How to Apply Below
At Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today.
We’re Everywhere. Everywhere you look, you’ll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world’s most challenging demands.
Join Our Team and Help Us Build a Stronger, Safer, Better World.
It’s Better with Bakelite.
Customer Account Specialist (12 months fixed term contract)
Join Our Team
Are you passionate about delivering outstanding customer service and building strong customer relationships? We are looking for a Customer Account Specialist to join our Customer Service team. In this role, you will be the key link between our customers and internal teams, ensuring a seamless order-to-delivery experience while contributing to customer satisfaction and business success.
What You’ll Do
Manage customer orders throughout the entire order lifecycle
Serve as the primary contact for customer inquiries related to orders, deliveries, and order status
Build andmaintainstrong customer relationships through proactive communication
Coordinate with internal stakeholders to ensuretimelyandaccurateorder fulfillment
Support issue resolution andidentifysolutions to meet customer needs
Maintain customer data and support customer onboarding activities
Provide customers with updates on deliveries, forecasts, and supply-related matters
Contribute to continuous improvement initiatives and team success
What We’re Looking For
Fluent German and English, both written and spoken is a must
Experience in Customer Service, Customer Operations, Order Management, Supply Chain, or a similar field
Bachelor's degree in Business Administration, Economics, International Business, Languages, or a related discipline is an advantage
Strong communication and relationship-building skills
Customer-focused mindset with a proactive approach to problem solving
Ability to manage multiple priorities in a fast-paced environment
Strong organizational skills and attention to detail
SAP or ERP experience is an advantage
Proficiency in Microsoft Office, particularly Excel
Why Join Us?
Be part of a dynamic international organization
Work closely with customers and cross-functional teams
Develop your skills in Customer Operations and Supply Chain
Enjoy a collaborative and supportive team environment
Take ownership and make a visible impact on customer experience and business performance
Location:
Solbiate, Italy
Department:
Customer Service / Supply Chain
Working Model:
Primarily office-based with one remote working day per week (Friday)
We are an Equal Opportunity, Aff…?.
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