Customer Care & Quality Team Lead — Hybrid Role
Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-12
Greater London, London, Greater London, W1B, England, UK
Listing for:
CLARION HOUSING GROUP LIMITED
Full Time, Remote/Work from Home
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Customer Service Rep
Job Description & How to Apply Below
Clarion Housing Group Limited is seeking a Customer Care & Quality Specialist Team Leader to guide a team responsible for defects reporting and resolution in new homes. The role combines leadership with hands-on oversight of customer care processes, CRM usage, and performance improvement.
You will lead by example, coaching Customer Care and Quality Executives, optimise processes, and ensure high service levels while working in a hybrid setup across London or Manchester.
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