Customer Service Administrator

Customer Service & Administration Specialist

West Malling | £24,800 | Hybrid Working

Monday to Friday, 9am to 5pm, with the opportunity to work from home up to 3 days per week.

We're looking for a proactive and organised Customer Service & Administration Specialist to join a friendly and supportive team.

• Respond to customer enquiries and email queries
• Resolve routine issues and elevate when required
• Maintain accurate customer records and documentation
• Support daily administrative tasks and team processes
• Liaise with internal departments to ensure excellent customer service

• Strong customer service and communication skills
• Excellent attention to detail and administration skills
• Confidence using multiple systems
• Ability to prioritise workloads and multitask effectively
• Positive, proactive approach to work

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK.