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Insurance Complaints Specialist – Hybrid Role
Remote / Online - Candidates ideally in
Haverhill, Suffolk County, CB9, England, UK
Listed on 2026-08-17
Haverhill, Suffolk County, CB9, England, UK
Listing for:
AXA UK
Full Time, Remote/Work from Home
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
AXA Commercial is recruiting for a Complaints Handler in the Complaints Resolution team. The role is full-time and permanent, based in Haverhill, Bolton or Gloucester, with hybrid work (at least two days in the office, 40% away from home, increasing to 60%).
You will handle customer complaints by phone, ensuring fair resolutions and compliance with FCA timescales. Applicants should have proven complaints handling experience, strong communication, and empathy for customers.
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