Administrator, Clerical, Customer Service​/HelpDesk

• Suffolk County Council
• Address: Contact Centre, Stowmarket, Suffolk IP14 1AD
  , on-site working
• Salary: £25,185 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent

As a modern, flexible and effective organisation, at Suffolk County Council We're driven to make a positive difference to the environment, the communities we serve and the careers of our people. That's why, when you join us as an Administrator
, you'll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

As an Administrator within our Blue Badge Team
, you'll play a vital role in helping eligible residents access the support they need to maintain their independence and mobility. Working in a fast-paced and customer-focused environment, you will assess Blue Badge applications against Department for Transport eligibility criteria, review supporting evidence and make informed decisions with accuracy and confidence. You'll be the first point of contact for customers, providing clear advice and guidance by phone, email and letter, while delivering an excellent service that is professional, compassionate and responsive.

Alongside managing the administration of the Blue Badge process and using a range of government and internal systems, you'll work closely with colleagues to meet service targets and ensure applications are processed efficiently.

This is an exciting opportunity for someone who enjoys problem-solving, values teamwork and is passionate about putting customers at the heart of everything they do.

• excellent communication skills both written, verbal and digital, with ability to listen and question effectively to gather appropriate information.
• to be able to communicate with customers in a clear, polite and friendly manner, showing empathy where appropriate and resolving conflict effectively, through a range of mediums including telephone, digital and written correspondence
• good standard of literacy and grammar
• the ability to interrogate documentary evidence provided
• highly IT literate with a good working knowledge of basic office software systems such as Outlook, Word, Excel, and the Internet
• ability to understand and interpret policies and procedure documents in order to be able to give advice, guide applicants through the correct process and make decisions
• ability to thrive in a busy and target driven environment
• excellent organisational and time management skills and the ability to prioritise work to achieve deadlines and team objectives.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the

How to apply

' section towards the bottom of this advert.

We are a busy and supportive team who are passionate about helping people and we take pride in giving the best service we can. This role will be worked from a fixed base listed in the job details above. Following completion of a successful training period, along with your competence and confidence to do the job, although the role is primarily office based, there may be some flexibility to work from home up to 2 days per week.

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve.
We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

Please contact Sophie Reynolds for a casual conversation. You can contact them by calling .

Closing date: 11.30pm, 26 August 2026.

Interview date: week commencing 7 September 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or…