Customer Service Administrator

Customer Service Call Handler

Type:
Temporary – Ongoing (initially around 2 weeks, with potential to extend)

Hours:

Monday–Friday, 9:15am–5:15pm (Friday work from home)
Salary: £14 per hour | Weekly Pay

Location:

Wokingham

Our friendly client, a leading provider of UK accounting and tax software, is looking for Customer Service Call Handlers to join their team in Wokingham.

This is a great opportunity for someone with previous customer service or telephone-based experience who enjoys speaking with customers and providing helpful, professional support. You will also support the Finance Team with basic tasks when required!

The Role:

* Answering inbound customer calls and handling general enquiries

* Listening to customers and understanding their queries

* Providing clear and helpful information and support

* Recording customer details and updating systems accurately

* Using Microsoft Excel to input and manage information

* Supporting the Finance Team with basic tasks when required

* Handling numerical information accurately and confidently

* Escalating queries to the relevant team when required

About You:

* Previous customer service or call-handling experience

* Previous experience using Microsoft Excel is essential

* Confident working with numbers and comfortable handling numerical information

* Good attention to detail and accuracy

* Confident and professional telephone manner

* Friendly, approachable, and patient

* Good communication and listening skills

* Comfortable using computer systems and handling customer information

* Able to start ASAP

This is an ongoing temporary opportunity, initially expected to last around 2 weeks, with the potential for the assignment to be extended depending on business requirements.

Interested? Apply now