Service Delivery Manager

Would you like to kick start your career in a supportive,collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Join our Service Delivery Team

This is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Manager. The Service Delivery Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service.

Success. The Softcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses.

We help customers to use technology to succeed, by putting our employees first.

We've reached the £1 billion+ parevenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even biggerplans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

Building Trusted Customer Partnerships Through Service Excellence

As a Service Delivery Manager, you will act as the primary point of contact for customers, partners, and internal teams, building strong relationships through regular engagement, service reporting, and reviews. You will also play a key role in shaping service delivery strategy, driving continuous improvement, and supporting wider customer experience initiatives.

As a Service Delivery Manager, you'll be responsible for:

Managing the end-to-end customer lifecycle, from onboarding through to renewal, including service reviews and escalations

Building and maintaining strong customer relationships through regular service reviews, reporting, and strategic engagement

Producing and delivering customer service reports, leveraging automation where possible

Driving continuous improvement across service delivery processes, strategy, and customer experience initiatives

Acting as a trusted advisor and escalation point, ensuring customers maximise value from their services and solutions

We'd love you to have

• Passion for delivering exceptional customer experiences and building strong, lasting relationships

Excellent communication and collaboration skills, with the ability to engage effectively with a range of audiences

Ability to give and receive feedback constructively, contributing to a positive and inclusive team culture

Proactive and adaptable, demonstrating ownership, sound judgement, and confidence in managing customer and internal escalations

Strong organisational skills with the ability to balance priorities effectively; knowledge of Microsoft Cloud products and services is desirable

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.

Birmingham, Bristol, Leeds, London, Manchester, Marlow, South Coast

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: