Call Centre - Customer Support Representative (VQ426G

Me intrumlaiset autamme toisiamme, kehitämme itseämme ja toimintaamme, kohtaamme haasteita rohkeasti sekä pidämme lupauksemme. Meillä pääset tekemään merkityksellistä työtä osana kansainvälistä työyhteisöä. Our values aren’t words. They’re everything. Behind our global expansion and vast digital transformation lies four simple but powerful values. Ethics. Dedication. Solutions. Empathy. They’re the values that drive our everyday, no matter how big we become. Others might think they’re small things.

But to us, they’re everything.

Are you passionate about helping people and creating positive experiences? We’re looking for empathetic, motivated individuals to join our team as Customer Support Representatives. Whether you’re experienced in customer service or bringing transferable skills from another industry, we value people who communicate with care, listen with empathy, and thrive in a supportive team environment. If you enjoy meaningful conversations, solving problems, and making a genuine difference in people’s day-to-day experiences, we’d love to hear from you.

Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan. Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt.

Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt. Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers.

Work 40 hours per week. You will be scheduled for a range of shifts during our operating hours:
Our current operating hours are Monday to Friday from 08:00 to 19:00, and Saturdays from 08:00 to 14:00. Shift patterns and rotations will vary depending on the campaign you are assigned to. Easily commute to our Glasgow office, this role is hybrid working in this location. You will be office based for the duration of your induction (Circa 8weeks) and for a period of time after.

Which gives you time to build relationships with the team and gain confidence in your role before remote working. So, expect to be office based after your induction initially for a few months, we will discuss individually with you when you are confident to commence hybrid working.

Fantastic with people after all you will be our first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome. Positive attitude, self‑motivated, enthusiastic individuals, who are ready to make a real difference. Customer Service experience, whether that’s face to face or in a call centre environment.

We’re interested in your excellent communication skills and ability to help customers. Enjoy making decisions and connecting with people from all walks of life. Able to use different systems, accurately reflecting conversations, and the outcome. Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them. Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you can communicate clearly with customers.

• Competitive starting base salary of £28,163.20 with OTE up to £32,387.68 (bonus paid monthly, subject to performance).
• 33 days holiday including bank holidays, with the ability to buy more/sell back.
• You can participate in gadget schemes.
• Access to a contributory workplace pension scheme.
• An extra day to celebrate your birthday.
• Fantastic hybrid work pattern where you can work a mixture of home and office.
• Structured and continuous training, weekly coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
• Access to private medical insurance,…