Customer Service Adviser (Housing - telephone based

Customer Service Adviser (Housing - telephone based) Bond Street, Dewsbury Part Time £15,123 per annum for 18.25 hours per week, £30,660 FTE

Customer Service Officer (Known internally as Housing Liaison Officer)

Location:

Central Dewsbury, with hybrid working available.

Contract Type:
Permanent

Hours:

18.25 per week. Working pattern:
Thursday, Friday and alternate Wednesdays, 9am to 5:30pm (5pm finish on Fridays)

Looking for a part-time role where you can make a real difference to people's lives?

At Connect, we're going through an exciting period of change as we continue to improve our services and customer experience. We're looking for someone who shares our commitment to delivering excellent service and who enjoys working collaboratively with colleagues to achieve positive outcomes.

What you'll be doing

• Are the first point of contact for customers, tenants and applicants by phone, email, letter and face-to-face.
• Provide advice and support on a range of housing-related issues, including rent accounts, repairs, lettings, complaints and tenancy matters.
• Work closely with teams across Connect to resolve customer queries and find the right solutions.
• Support the day-to-day administration of the service, including reception cover and community-based activities.
• Deliver a positive customer experience through professional, compassionate and effective communication.

What we're looking for

You'll be someone who:

• Enjoys helping people and delivering excellent customer service.
• Has strong communication and listening skills.
• Takes a proactive approach to solving problems.
• Works well as part of a team and builds positive relationships with colleagues and customers.
• Brings a positive attitude and a willingness to learn.

We’re just as interested in your enthusiasm and drive as your experience. If you’ve got the get-up-and-go, a positive attitude, and a genuine passion for housing and helping people, we’d love to hear from you.

• People first – We treat everyone with respect and compassion.
• Love making a difference – We’re passionate about improving lives.
• Actively listen and learn – We value feedback and grow from it.
• Collaborate creatively – We work together to find better solutions.
• Earn trust through our actions – We do what we say we’ll do.

• Be part of a purpose-driven organisation making a real impact.
• Work in a supportive, inclusive, and forward-thinking environment.
• Enjoy flexible working arrangements and opportunities for growth.
• Access a range of employee benefits and wellbeing support.

• 26 days annual leave rising to 31 days after 5 years, plus bank holidays.
• Hybrid working – combine working from home with being in the office.
• Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available.
• 24/7 GP Helpline – get a telephone or video appointment with a doctor at your convenience.
• BUPA Health Cash Plan, including cashback on dental, optical, podiatry treatment and prescriptions.
• Tri-annual pay reviews and annual cost of living salary increases.
• Employee Assistance Programme with free confidential advice, support and counselling sessions.
• MyPlace benefits – retail discounts and offers.
• The opportunity to buy and sell annual leave.
• Training and development opportunities, including support with professional subscriptions and qualifications.
• Travel season ticket loan.
• Salary sacrifice electric car leasing scheme.
• A friendly, inclusive culture rooted in our values.

We understand that no one person will meet every requirement in a job description. If you're interested and feel you may be suitable for the role, we'd encourage you to apply.

In choosing Connect, you will be joining a friendly team who look out for each other. As an equal opportunities employer, we recruit based on experience, attitude and values. Connect is committed to ensuring our workforce reflects the communities we serve and actively promotes equality, diversity and inclusion. We encourage applicants from underrepresented groups to apply and are proudly a Disability Confident employer.

We are happy to support you with any reasonable adjustments you may need throughout the recruitment process.