Remote Collections Agent

Position: Remote Collections Agent at MCI
Location: Quebec City

Join MCI as a Remote Collections Agent, resolving past-due accounts and helping customers find viable payment solutions. Utilize strong negotiation skills and a customer-focused approach to achieve recovery goals.

As an experienced Collections Agent, you will engage with customers to discuss their accounts. This role requires you to leverage contact center technology and ethical recovery strategies to reach out to clients and identify appropriate payment options. Your negotiation skills and understanding of customer concerns will play a vital role in account resolution while you maintain professionalism throughout.

Key Responsibilities:

• Make outbound and receive inbound calls regarding customer accounts

• Use technology to locate and communicate with customers

• Identify suitable payment options for clients

• Negotiate payment arrangements empathetically and professionally

• Maintain positive customer relationships and brand representation

Requirements:

• 18 years of age or older

• High school diploma or equivalent

• Experience in customer service or contact centers

• Strong communication and negotiation skills

• Ability to multitask efficiently

Bring your communication skills and a customer-focused mindset to MCI as a Collections Agent.
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