Customer Service Representative Admin; Remote Job Jeddah Saudi Arabia,Customer Service/HelpDesk

Position: Customer Service Representative Admin (Remote)

About The Role

We are looking for a versatile, detail-oriented Customer Service Representative – Admin to join our remote team in a hybrid support and administrative capacity. This role blends front-line customer service with behind-the-scenes administrative work — you'll be the voice customers hear when they need help, and the organized hand keeping records, schedules, and internal processes running smoothly. It's a great fit for someone who enjoys variety, communicates well, and is comfortable juggling both people-facing and task-oriented responsibilities.

Key Responsibilities Customer Service

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Troubleshoot and resolve customer issues, escalating complex cases when necessary
Process orders, returns, refunds, or account changes as needed
Maintain accurate, up-to-date records of customer interactions in the CRM system
Provide clear product/service information and guide customers through policies or processes

Administrative Support

Manage and organize digital files, records, and documents using cloud-based storage systems
Schedule and coordinate meetings, appointments, and calendar events
Prepare, format, and proofread correspondence, reports, and spreadsheets
Perform data entry and maintain accurate customer and internal databases
Track expenses, process invoices, and assist with basic bookkeeping tasks as needed
Support onboarding of new employees or clients, including preparing materials
Assist various departments (Sales, HR, Operations) with ad hoc administrative tasks
Identify opportunities to streamline both customer service and administrative workflows

Required Qualifications

High school diploma or equivalent required;
Associate's or Bachelor's degree a plus
Excellent verbal and written communication skills
Strong organizational skills with keen attention to detail
Ability to multitask and prioritize across customer support and admin duties
Proficiency in Microsoft Office Suite and/or Google Workspace
Comfortable navigating CRM, ticketing, or database software
Reliable high-speed internet connection and a quiet, dedicated home workspace
Ability to work independently with minimal supervision in a remote setting
Professional, patient, and solution-oriented demeanor

Preferred Qualifications (Not Required)

Previous experience in customer service, administration, or office support
Familiarity with CRM platforms (Zendesk, Salesforce, Hub Spot, Freshdesk)
Experience with project management tools (Asana, Trello,)
Basic knowledge of bookkeeping or invoicing software (Quick Books)
Typing speed of 45+ WPM
Bilingual candidates encouraged to apply

Core Competencies

Communication — Clear, professional, and friendly across all interactions
Organization — Manages records, schedules, and tasks systematically
Empathy — Genuinely cares about resolving customer concerns
Adaptability — Comfortable switching between support and admin tasks
Reliability — Consistent, punctual, and dependable in a remote role
Discretion — Trustworthy with confidential customer and company information

What We Offer

Competitive entry-level salary (commensurate with experience)
Fully remote work with flexible scheduling options
Paid training and onboarding program
Health, dental, and vision insurance (for full-time employees, if applicable)
Paid time off (PTO) and paid holidays
Home office stipend or equipment provided
Opportunities for growth into senior support, admin, or specialist roles

Work Schedule

Full-time, Monday–Friday (standard business hours, with some flexibility depending on team needs)
Remote — candidates must be authorized to work in the applicable country/region and maintain a stable internet connection

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