Tier 1 It Service Delivery Specialist
Jawa Barat, Indonesia
Listed on 2026-08-24
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Client Relationship Management
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Showing 1 Tier 1 IT Service Delivery Specialist jobs in Lembang
Our client is seeking a dedicated and communicative Client Service Associate to join their team in Makassar . This role is essential for supporting our clients, addressing their inquiries, and ensuring they have a seamless experience with our services. You will be a crucial point of contact, building rapport and providing effective assistance. This hybrid position offers a flexible work arrangement, blending time in the office with remote work, fostering a productive and balanced work environment in South Sulawesi.
Aboutthe Role
Our client is seeking a dedicated and communicative Client Service Associate to join their team in Makassar . This role is essential for supporting our clients, addressing their inquiries, and ensuring they have a seamless experience with our services. You will be a crucial point of contact, building rapport and providing effective assistance. This hybrid position offers a flexible work arrangement, blending time in the office with remote work, fostering a productive and balanced work environment in South Sulawesi.
Key Responsibilities- Respond to client inquiries via phone, email, and internal messaging systems.
- Provide information and assistance regarding client accounts and services.
- Resolve client issues and complaints promptly and professionally.
- Maintain accurate client records and update information as needed.
- Collaborate with internal teams to ensure client needs are met.
- Assist with administrative tasks related to client management.
- Previous experience in a client service or customer support role.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Familiarity with CRM systems and client management tools.
- Comfortable working in a hybrid work model , balancing office and remote duties.
- A positive attitude and strong problem-solving skills.
- Competitive salary and potential for bonuses.
- Hybrid work arrangement offering flexibility.
- Health insurance and other standard benefits.
- Paid time off and holidays.
- Opportunities for professional growth and development.
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