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Tier 1 It Service Delivery Specialist

Remote / Online - Candidates ideally in
Jawa Barat, Indonesia
Listing for: Apex It Consulting, Llc
Remote/Work from Home position
Listed on 2026-08-24
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 78120000 - 133920000 IDR Monthly IDR 78120000.00 133920000.00 MONTH
Job Description & How to Apply Below
  • What Tier 1 IT Service Delivery Specialist Job...

Showing 1 Tier 1 IT Service Delivery Specialist jobs in Lembang

Our client is seeking a dedicated and communicative Client Service Associate to join their team in Makassar . This role is essential for supporting our clients, addressing their inquiries, and ensuring they have a seamless experience with our services. You will be a crucial point of contact, building rapport and providing effective assistance. This hybrid position offers a flexible work arrangement, blending time in the office with remote work, fostering a productive and balanced work environment in South Sulawesi.

About

the Role

Our client is seeking a dedicated and communicative Client Service Associate to join their team in Makassar . This role is essential for supporting our clients, addressing their inquiries, and ensuring they have a seamless experience with our services. You will be a crucial point of contact, building rapport and providing effective assistance. This hybrid position offers a flexible work arrangement, blending time in the office with remote work, fostering a productive and balanced work environment in South Sulawesi.

Key Responsibilities
  • Respond to client inquiries via phone, email, and internal messaging systems.
  • Provide information and assistance regarding client accounts and services.
  • Resolve client issues and complaints promptly and professionally.
  • Maintain accurate client records and update information as needed.
  • Collaborate with internal teams to ensure client needs are met.
  • Assist with administrative tasks related to client management.
Requirements
  • Previous experience in a client service or customer support role.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Familiarity with CRM systems and client management tools.
  • Comfortable working in a hybrid work model , balancing office and remote duties.
  • A positive attitude and strong problem-solving skills.
Benefits
  • Competitive salary and potential for bonuses.
  • Hybrid work arrangement offering flexibility.
  • Health insurance and other standard benefits.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.
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