Remote Client Service Representative at Farber

Location: Quebec City

Become a key player in client support at Farber as a Remote Client Service Representative. Help Canadians improve their financial situations through empathetic communication and problem-solving.

In this full-time role, you will be the first point of contact for clients, responding to inquiries via calls, emails, web chat, and SMS. Your primary goal is to assess client needs, recommend services, and efficiently manage appointments with Debt Solutions Managers. Strong sales and customer service skills are essential for success in this client-centric environment.

Key Responsibilities:

• Screen and assess potential clients' financial situations

• Recommend services and book appointments with advisors

• Document interactions in information systems

• Respond to client inquiries regarding file status

• Conduct administration tasks like rescheduling appointments

Requirements:

• College diploma or relevant equivalent

• Minimum 3 years of customer service experience

• Experience in call centers is an asset

• Excellent verbal and written communication skills

• Ability to work independently and with integrity

Support Farber's mission by helping clients navigate their financial challenges.
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