Remote Customer Success Manager – Startups

Drive success for Ashby's startup clients as a remote Customer Success Manager. Focus on improving their hiring practices while managing onboarding and customer support.

Ideal candidates will have a minimum of 2 years experience in customer-facing roles supporting complex, evolving products, similar to tools like Hub Spot or Zapier. This position requires effective communication and a keen eye for detail as you assist various clients with their onboarding needs and operational questions. You will utilize independent problem-solving skills to navigate diverse demands.

Key Responsibilities:

• Develop onboarding materials and create customer documentation

• Respond to customer inquiries through calls and a shared inbox

• Manage projects like webinars and in-app onboarding initiatives

• Facilitate educational webinars for client engagement

• Work effectively in a shared team environment

Requirements:

• At least 2 years in a customer-facing position

• Familiarity with products like Acuity Scheduling or similar

• Strong written and spoken communication abilities

• Detail-oriented with strong problem-solving skills

• Ability to manage multiple customers effectively

Contribute to startup success with your expertise in customer success at Ashby.
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