Customer service Representative Italian

Over jou

• You have 1/2 years of experience in (international) customer service at MBO+/HBO level
• You are fluent in English, Italian and preferably another language
• You work accurately and in a structured manner, with a strong eye for detail
• You are calm and composed, yet assertive when needed
• You are eager to learn and motivated to understand complex products
• You are proactive, take ownership and can work independently
• You are a team player and collaborate easily across departments

• A role within an international organization with high-quality products
• Plenty of room for personal and professional development
• A thorough onboarding program to fully understand the products
• Collaboration within a professional and committed team
• A stable work environment where quality and teamwork are key
• 29 vacation days
• Hybrid working with 2/3 work-from-home days per week

• Act as the main point of contact for customers and the European sales team
• Process and monitor orders, returns and deliveries with high accuracy
• Keep customers and colleagues informed throughout the process
• Collaborate daily with departments such as supply chain, finance, logistics and quality
• Arrange and follow up on (urgent) shipments and deliveries
• Monitor customer stock levels
• Identify issues and contribute to solutions and process improvements
• Work within strict quality standards and processes

You will be based at the European headquarters in ’s-Hertogenbosch, where a small and close-knit team of approximately 10 colleagues is responsible for distribution across Europe. The team consists of a great mix of experience and personalities, where everyone understands their role and works together to maintain a high level of quality.

The working environment is calm and professional. People work hard, but in a structured way, with strong attention to detail and quality.

Because both the products and processes are complex, you will receive a thorough onboarding program to ensure you truly understand the work and can operate independently. You will collaborate closely with colleagues from departments such as supply chain, finance and sales, as well as with international teams, particularly in the United States.

Someone who is detail-oriented, eager to learn and driven by quality will thrive in this environment.