Customer Services Online Chat

Would you like to be part of an expanding company providing excellent customer service for a variety of products i.e., and

MCL Insurance Services (Ireland) Ltd is part of the MCL Insure Tech Services Ltd group. We have been based in Northern Ireland since 1970 and are passionate about everything online. We have offices in Swords and Coleraine.

Our systems are developed to give customers the best possible online experience from purchasing insurance right the way through to developing customer loyalty and engagement programmes.

Customer Services Online Chat ()

We are now recruiting Customer Services employees to join our online chat department. You will provide a fast and efficient online chat service to new and existing customers. You will ensure excellent customer service is always provided whilst communicating courteously and accurately.

Essential Criteria

• Two GCSEs or equivalent in English and Maths
• Excellent Customer service skills with a minimum of 1 years customer service experience
• Excellent communication skills both written and verbal
• Highly motivated
• Must be willing to pursue APA/ CIP insurance qualifications

Desirable Criteria

• Previous online chat experience
• Ability to work from home if required
• Previous experience gained within the insurance industry
• Experience meeting targets
• APA Qualified or working towards qualifications

Benefits

• 37.5 hour per week (Monday Friday 9am to 5pm)
• Hybrid model - after three months service. It is one week in the office and one week at home. You must have own facilities to work from home, strong internet connection and a private room to work. You must live within travelling distance of the office.
• 30 days annual leave inclusive of 4 bank holidays (New Years Day, Easter Monday, Christmas Day & Boxing Day all of which are closure days.
• The successful candidate will be required to complete a four-week comprehensive training program, providing you with the skills and product knowledge that you need to be successful in this role.
• Employees receive discount on their insurance policies purchased through the Company.
• Starting salary is £24,879.83 per annum.

To apply for this position please complete an online application formby clicking in the apply button below.

Completed application forms should be submitted no later than 5pm on Friday 4th September 2026. ( Previous unsuccessful applicants within the last 6 months need not apply )

If you require an alternative method of application, please email. Please note that you must demonstrate on the application how you meet the criteria for the role as identified above. MCL Insurance Services (Ireland) Ltd reserve the right to enhance the above criteria in the event of an unprecedented response.

MCL Insurance Services (Ireland) Ltd is an Equal Opportunities Employer