Bilingual Customer Support Representative - Remote

Join See Why Learning as a bilingual Customer Support Representative in Canada, serving students through phone, email, and chat. Leverage your French and English fluency to pave the way for educational success.

This full-time remote role focuses on providing exceptional student support throughout their educational journey. You will assist with course registrations, exam scheduling, and address inquiries about programs and policies. Your strong customer service skills will enhance the student experience from enrollment to graduation.

Key Responsibilities:

• Respond to student inquiries via phone, email, and web chat

• Assist with course registrations and enrollment assistance

• Provide accurate information on courses and programs

• Resolve complex student issues professionally and efficiently

• Maintain accurate student records and documentation

Requirements:

• 3+ years of customer service experience

• Bilingual in French and English, verbal and written

• Strong organizational and time management skills

• Proficiency in Microsoft Office and CRM systems

• Ability to work independently in a remote setting

Bring your customer-focused expertise to See Why Learning and contribute to student success across Canada.
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