Collections Specialist - Work from Home

Take the next step in your career with MCI as a Collections Specialist working from home. Focus on resolving customer accounts while employing ethical recovery strategies and negotiation skills.

In the role of a Collections Agent, you will work to assist clients dealing with past-due accounts. Your responsibilities will include making calls to both engage with customers and propose payment options that best suit their circumstances. A professional demeanor and strong problem-solving skills are essential as you address customer concerns and meet performance goals.

Key Responsibilities:

• Place outbound calls and handle inbound inquiries

• Utilize advanced contact center technology for customer engagement

• Discuss appropriate payment options tailored to customer situations

• Handle negotiations with empathy and professionalism

• Ensure adherence to scripts and ethical practices

Requirements:

• Must be 18 years or older

• High school diploma or equivalent

• Previous experience in customer service or contact centers

• Excellent written and verbal communication skills

• Proven ability to work independently and multi-task

Leverage your experience and enthusiasm to excel in this remote Collections Specialist role at MCI.
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