Report Analyst & Customer Service Rep

Monthly Cost To Company (Market related)

Are you a customer-focused, analytical and energetic professional who enjoys building relationships while working with data? We are looking for a Report Analyst & Customer Service Representative to play a key role in the launch of an exciting new subscription box service for Walmart
.

In this role, you will be the trusted point of contact for subscribers, providing exceptional customer service while also analysing survey data and supporting the preparation of client wrap-up reports.

You will be responsible for:

• Assisting new subscribers with sign-ups, payments, deliveries and account-related queries
  .
• Providing friendly, professional and responsive customer support.
• Building and maintaining meaningful relationships with subscribers as their primary point of contact.
• Handling customer queries and resolving issues efficiently.
• Analysing survey and customer data to identify key trends, insights and information for inclusion in client wrap-up reports.
• Supporting the successful launch and ongoing operation of the subscription box service.
• Collaborating with the wider team to ensure an excellent customer experience.

We are looking for someone who is:

• Reliable and self-motivated
  , with the ability to work effectively from home.
• A strong communicator with excellent written and verbal communication skills
  .
• Passionate about customer service and building positive customer relationships.
• Naturally analytical
  , with an ability to interpret information and identify key insights.
• A positive, energetic and bubbly team player
  .
• Comfortable working independently while remaining connected with a remote team.
• Able to work US hours (12:30 – 21:00).
• Equipped with reliable internet and backup power to support uninterrupted remote working.

Experience with any of the following platforms will be advantageous:

• Shopify
• Recharge
• Gorgias

• 1 month of in-office training in Hilton, KZN.
• Thereafter, predominantly work from home
  .
• One half-day per week in-office in Hilton.
• Working hours:
  
  12:30 – 21:00
  , aligned with US business hours.

This is an exciting opportunity to be part of the launch of a brand-new subscription service
, combining customer service, relationship management and data analysis in one dynamic role.

Please note that only suitable candidates will be contacted.