Customer Service; Air Freight
Singapore
Listed on 2026-08-28
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Customer Success Management
Job Responsibilities:
Interface with customer and optimizing quality of service, business growth and customer satisfaction
Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
Serve as backup to internal support group
Set up customer database, process bookings and executes pertinent orders
Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
Responsible for maintaining timely tracking status accuracy and schedules for all jobs
Maintaining internal/external KPIs and SOPs to meet customer requirements
Any other ad-hoc additional functions mandated by Management
Import/Export experience in freight forwarding with leadership experience will be an advantage
Ability to work in a fast-paced and deadline-driven office environment
Ability to multi-task, prioritize, and manage time effectively
Understanding of profitability and loss and how to plan to drive growth
Excellent verbal & written communication skills
Exceptional customer service and follow up skills
Responsible for customs clearance and communication with foreign agents.
Develop new business from existing customers to increase business volume and contribute to profits of the company
Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
Proficient in Microsoft Office Applications
5.5 days work week (work from home on Sat)
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