Client Focused Service Representative - Remote

Join Farber as a Remote Client Focused Service Representative and take on a vital role in helping Canadians regain their financial footing. Your expertise in client service and sales will be essential.

As part of a dedicated team, you'll manage incoming calls and online submissions, ensuring clients receive tailored advice on debt solutions. You’ll harness your communication skills to navigate potential clients’ emotions and identify the best ways Farber can assist them. Success in this role hinges on your ability to adapt to changing processes and deliver excellent service.

Key Responsibilities:

• Empathetically address potential clients' concerns

• Schedule and manage appointments for client consultations

• Maintain detailed documentation of client contacts

• Efficiently handle inquiries regarding service status

• Perform administrative tasks as needed

Requirements:

• College diploma and 3 years of customer service experience

• Financial industry experience is a plus

• Strong listening and communication abilities

• Time management skills and attention to detail

• Experience working remotely is advantageous

Make a meaningful impact on clients’ lives while thriving in a supportive remote environment at Farber.
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