Remote Bilingual Patient Account Specialist

Join a dedicated team as a Remote Bilingual Patient Account Resolution Specialist, focused on delivering exceptional support in Huntsville, AL.

Your role will revolve around assisting patients with their inquiries and resolving account issues efficiently.

This position requires handling 75+ inbound and outbound calls daily, achieving high standards in customer interactions. You will manage collections, ensure billing accuracy, and contribute to a seamless service environment, enhancing each patient's experience.

Key Responsibilities:

• Efficiently handle calls and resolve account issues

• Conduct collections on outstanding patient balances

• Review billing accuracy for patient accounts

• Update software systems with patient information

• Maintain clear records of interactions and resolutions

Requirements:

• GED or High School Diploma needed

• 1+ years of customer service experience

• Bilingual proficiency in English and Spanish

• Previous experience in sales or collections preferred

• Typing speed of 35 words per minute or higher

Bring your bilingual abilities and customer service expertise to create a positive impact for patients.
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