Services Representative

Position: Life Services Representative
Job :  10280

Employment Type:

Existing Role

Work Environment:  We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations:
Winnipeg, MB;
Vancouver, BC;
Calgary, AB;
Edmonton, AB.

Working Business Language :
English

Salary:  At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.

The salary offered is estimated to be within the following range: $48,000 - $55,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company  Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance.

In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy. Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change.

Learn more at  We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview
Working under general supervision, this role supports Wawanesa’s success by providing a superior customer experience to customers and brokers in response to their inquiries on their policies to maximize client retention. This role is responsible for handling and resolving client concerns in an empathetic and understanding manner and delivering administrative support including the processing of various changes on in-force client policies.

Job Responsibilities

Acts as the main point of contact for the Life Services operations.

Participate in Call Centre group for incoming client and agent calls.

Monitor and respond to customer service inquiries within company service levels.

Prepare correspondence and documents for a variety of audiences, including clients, agents, and external parties.

Coordinate and process ongoing policy changes for in-force policyholders.

Maintain records of all customer interactions, recording details of inquiries, complaints and the action that was taken.

Assist with sorting and filing various department documents and files.

Investigate and report systems-related service issues.

Perform other duties as assigned.

Qualifications

Minimum two (2) years' experience in an administrative or customer service capacity in an office environment is required.

Willingness to enroll in, actively working towards or completion of the ACS and/or ALMI designation is an asset.

Strong computer skills and knowledge of the Microsoft Office suite is required.

Ability to read/write (bilingual) in French is an asset.

Demonstrated adherence to strict confidentiality and privacy of information policies.

Good communication skills, both written and oral, with the…