Lyft Social Support Associate Remote

Become a voice for Lyft's community as a Social Support Associate based remotely in Toronto. Provide real-time assistance across social media and enhance customer trust every day.

Lyft is seeking a dedicated Social Support Associate to elevate its support experience across social channels. This remote position requires a clear communicator skilled in resolving issues with empathy and precision. The ideal candidate will foster trust, support passengers and drivers effectively, and work well with cross-functional teams to maintain a unified brand voice.

Key Responsibilities:

• Triage community issues and own resolutions

• Be Lyft's social support voice across digital platforms

• Proactively resolve issues and build customer trust

• Create positive experiences for Lyft's community

• Collaborate with Product and Marketing teams

Requirements:

• 1+ years in customer service or sales

• 1+ years in social media or communications

• Exceptional written communication skills

• Strong emotional intelligence and independence

• Ability to manage time effectively under ambiguity

Leverage your customer service expertise in a role that prioritizes empathy and clear communication at Lyft.
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