Customer Services Officer

Job title: Customer Services Officer

Salary: C1 £ 28,598 - £31,022

Hours: Full Time – 37 hours, Part Time – various hours available

Contract: Permanent

Location: Various city wide

As a Customer Service Officer for Leeds City Council, you will thrive on providing an excellent frontline service to the residents of Leeds.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

As a Customer Service Officer, you will bring to the role:

• The ability to work flexibly across different work locations in Leeds, as some of our roles are peripatetic and could require you to travel at short notice.
• An awareness of local government issues.
• The ability to take ownership of customer enquiries, to resolve basic enquiries and to refer customers to the correct contact point in more complex cases.
• The ability to work in partnership with other departments and agencies to maintain and improve service delivery.
• The ability to demonstrate the work of the Community Hubs to visitors and new starters.

As our next Customer Service Officer, you will provide a Customer Services function at the Council’s Community Hubs and Libraries. Ensure that a responsive, professional, and caring service is always provided to all customers. Deal with and resolve most enquiries on a drop in or appointment basis, in a booth or in a meet and greet (floor walking) environment and take ownership and resolve complex enquiries without assistance as required.

The role is integral to our Customer Service team as it enables us to deliver a supportive service to our residents, who can often find themselves in a vulnerable position. We are looking for candidates with resilience and prepared for a challenge.

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

If you have any queries or would like an informal chat about the role, please contact

Zoe Hicks, Community Hub Manager by email –

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria.

Please ensure you are eligible before applying.

To provide a Customer Services function at the Council’s Community Hubs and Libraries. Ensure that a responsive, professional, and caring service is always provided to all customers. Deal with and resolve most enquiries on a drop in or appointment…