Registration Officer Citizenship and Systems

The following content displays a map of the jobs location - Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Job Reference mkc/TP/237/2158

Number of Positions:

1

Contract Type:

Permanent

Full time

Working Hours:

37

Location:

Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Closing Date:

13/09/2026

Job Category:

Customer Service

Service Area:

Customer and Community Services
- Head of Service - Regulatory

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five  addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Roles are either ‘site based’ or ‘home based’.

Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs.

Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week.

The working arrangement for each role is set by the manager, based on service requirements.

We’re recruiting a Registration Officer Citizenship and Systems to join our Registration Service team.

Our Registration Service supports residents through some of life’s most important moments, delivering registration services, citizenship ceremonies, appointments and related customer services across Milton Keynes.

This rewarding role combines specialist registration knowledge, customer service, systems management and service development.

You’ll play a vital role in ensuring citizenship ceremonies are delivered to Home Office requirements, supporting colleagues with specialist enquiries, managing key registration systems and helping residents access services quickly and efficiently.

You’ll also take the lead on important booking, income and customer systems that support the day-to-day operation of the service.

As part of Milton Keynes City Council, you’ll join an organisation that is dedicated, respectful and collaborative, working together to make our city a better place to live while delivering high-quality services for residents.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 28th September 2026

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.

• Providing specialist support and guidance on registration services, ceremonies and citizenship enquiries.
• Leading on the…