Service Advisor

Housing Service Advisor (Permanent)

Basis Flexi Hours

Housing Centre, Fairway Trading Estate, Eastergate Road, Brighton, BN2 4QL

Salary £29,064 to £31,022

Contractual hours 37

Basis Flexi Hours

Package We are pleased to offer a wide range of benefits to support you and your wellbeing. You can read about them on our Why work for us pages.

37 hours, Permanent

If you are looking to work in a flexible and forward-thinking organisation, enjoy helping people from a range of backgrounds and are looking for an exciting new challenge, then a career in Tenancy Management could be for you.

You’ll be working in the Housing Customer Service Team supporting council tenants and leaseholders. The team sits within a directorate that is dedicated to engaging and empowering people from different communities and backgrounds to come together, live well and thrive in the council properties that they live in.

If you would like to discuss the opportunity available or would like to find out more about a career in ‘Housing-People Services, please contact one of the Team Leaders below to arrange a conversation.

Ki

Chris

Marlene

The role of a Housing Service Advisor is to provide a first point of contact to Tenancy Services for council tenants and leaseholders.

You will have experience of communicating with customers from a range of backgrounds face to face, on the phone and digitally. You will be able to work in a high demand service, providing advice, support and signposting to council tenants. You will be skilled in discussing sometimes challenging issues in a supportive and empathic way. You will be good at keeping accurate records and you will work with colleagues to achieve the best outcome for customers.

You’ll have an ability to communicate with a diverse range of stakeholders, an understanding of the needs of our different communities and residents, and the skills to ensure accessibility and inclusion in your work.

You will be part of a team of 14 Housing Service Advisors, 3 Team Leaders and a Manager who will support you in your role. We can offer some flexible working including a day or two working from home to support a positive work/live balance. We can also offer fully office-based arrangements as an option and we can usually offer flexibility around other commitments.

Our diverse team is based across the city in one of our three housing offices and our base is at The Housing Centre based in Eastergate Road, Moulsecoomb. On the days you are working in the office you will be in a spacious and welcoming working environment and whether working in the office or remotely, you will become part of our friendly and supportive team.

In return, we can offer you a competitive salary, training and qualifications, career progression with the opportunity to become involved in bespoke projects, flexible working, a generous annual leave allowance with the opportunity to buy extra days, staff discounts, and admittance into the Local Government Pension Scheme.

For more information about the organisation and the specific roles please download the job description/person specification.

We are committed to developing and retaining a workforce that is representative of the diverse communities that we serve, so we welcome and encourage applications from individuals from all backgrounds. Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit.

In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about ourfair and inclusive actions, ouranti-racism strategy and the work we are doing to encourage a diverse workforce ().

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe

For more information about our values and the benefits of working at the council, visit

Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.