Dental Software Technical Support

About Clear Dent   Clear Dent builds software and digital tools to help dentists manage every aspect of their practice, allowing them to focus on providing excellent oral care. For over twenty years, we've been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we're looking for flexible and creative talent to join our team and modernize dental offices across Canada.
About the Role   Clear Dent is looking for a driven and enthusiastic Dental Software Technical Support representative to serve as the first point of contact for resolving customer inquiries. This position provides application support for all Clear Dent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a positive and successful customer service experience.
This position is a full-time role based in Metro Vancouver, British Columbia.
Responsibilities     Provide best-in-class support to our customers by engaging the customer with enthusiasm and care.
Act as the first point of contact for the customer
Perform general troubleshooting to identify the root cause of issues and provide a resolution
Escalate the case to the appropriate Customer Support members as necessary
Document all actions taken in proper systems and with sufficient details
Handle multiple customer service queues
Continuously develop and improve knowledge of all Clear Dent products
Other duties and projects assigned by the Customer Support Lead
What You Bring     Proficiency in both verbal and written English
Excellent problem-solving skills
Proficiency in SaaS software tools
Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 365
Certificate or degree in Computer Information Systems or 2 years of equivalent experience
Knowledge or experience in the dental industry is an asset

Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is an asset
Attributes     Professional, confident, resourceful, and computer-savvy
Able to communicate confidently and clearly
Calm and attentive
Energetic, self-directed, and results-oriented
Natural problem solver
Team player with a positive "can-do" attitude and willingness to work collaboratively
Work Environment     May work outside of regular business hours
Travel may be required

What We Offer     Competitive compensation.
Excellent benefits focused on your health, dental, and career development.
Flexible, hybrid work options, including an office in Burnaby, BC, with support for remote work.
Opportunities to give back through social initiatives, volunteering, and community building.
One Last Thing   We understand that the best candidates don't always meet every requirement. If you're a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, we'll happily take a look at your application.
Please note that we only accept candidates who live in Canada and are eligible to work there.
We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.

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