Duty Office Executive

Are you experienced in working on a Travel Company Helpdesk or Customer Service Team? Do you work in Business Travel? Are you GDS trained, with great people skills and a flair for problem solving? We require a Duty Officer to cover out of hours for a leading, award-winning Travel Company. This is an exciting time to join this travel agency and tour operator as they continue their success story with further expansion due to recent commercial success.

Solving customer queries outside of normal office hours, you will be rewarded with a highly competitive starting salary, bonus, 25 days holiday plus bank holidays, health care, pension and more!

JOB DESCRIPTION:

Working on a team as the first point of contact for all out of hours enquiries and operations queries.
Dealing with pre and post departure issues and questions
Using GDS Galileo to amend and cancel bookings
Liaise with external suppliers to resolve any issues
Main point of contact for emergency situations
Provide support and ensure outstanding customer
Prioritise a varied workload and schedule
Will then be proactive in running reports to identify any bookings affected and communicating updates to our staff.
Offering support to our team for any in-resort issues or emergency situations.
Be flexible to work over a 24/7 rota, which will include working from home for overnight shifts and office based at other times.

EXPERIENCE REQURIED:

Experience of and able to work unusual hours/out of hours support (24/7 on a rotating shift pattern)
Previous experience of working on a GDS (Galileo preferable) - to obtain best possible flight options/fares.
Understanding fare rules to allow the processing of voluntary changes to scheduled flights including IT, consolidated and published tickets
Previous knowledge and experience of issuing and amending flight tickets.
Dealing with duty office/in resort issuing
Understands fare rules and different fare types
Familiar with hotel room rates, availability and contracts
GDS experience (Galileo preferable) - to obtain best possible flight options/fares.

PACKAGE:
The successful candidate will receive a fantastic starting salary of up to 40k DOE, along with an exceptional benefits package including: 25 days holiday + bank holidays, pension, health care, travel discount and bonus.

INTERESTED?
If you are interested please follow the link to 'apply' attaching your CV. For more information please call Gemma at Travel Trade Recruitment on (phone number removed) or email (url removed)