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Customer Experience Specialist - Hybrid & Weekend Rotations
Remote / Online - Candidates ideally in
Hertford, Hertfordshire, SG13, England, UK
Listed on 2026-09-01
Hertford, Hertfordshire, SG13, England, UK
Listing for:
Sofa Club
Full Time, Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Sofa Club is seeking a friendly Customer Experience Assistant to support customers across phone, email, chat and social media from our Hertford HQ and home office. You will log issues, provide advice, and help improve our service with empathy and proactive communication.
You’ll join a fast-paced team, work on a rota including weekends, and collaborate with Sales to resolve queries quickly while maintaining high satisfaction levels across all touchpoints.
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