Out-of- Customer and Property

Evergreen Property is an established Edinburgh-based property management company specialising in tailored management solutions for both short and long-term lets. With a portfolio of nearly 100 short-let properties across Edinburgh, our experienced local team provides a responsive and professional service to guests, property owners and clients. We pride ourselves on delivering a personal, client-focused approach while maintaining consistently high standards across our portfolio.

We are looking for a reliable and confident individual to join our team on a part-time basis, providing out-of-hours support across our short-let portfolio. Offering flexibility, independence and responsibility within a supportive and experienced team, this role is particularly well suited to someone looking to gain valuable professional experience alongside their studies or other commitments.

• Manage guest communications across Airbnb, , email and telephone
• Respond to guest enquiries and resolve issues efficiently and professionally
• Attend properties across Edinburgh when an issue cannot be resolved remotely
• Coordinate with cleaning teams, maintenance contractors and property managers
• Log, monitor and follow up on maintenance and guest-related issues
• Escalate urgent or complex matters to the appropriate team member
• Carry out occasional property and safety checks, including smoke and heat alarm checks
• Assist with guest reviews and other administrative tasks as required

• Strong customer service and communication skills
• A professional and confident telephone manner
• Good knowledge of Edinburgh and the ability to travel around the city
• Strong problem-solving skills and sound judgement
• The ability to prioritise tasks and remain organised in a fast-paced environment
• Confidence working independently and making appropriate decisions
• Good IT skills and the ability to learn new systems quickly
• Strong attention to detail
• The ability to work effectively both independently and as part of a team
• A full UK driving licence and access to a car

• Flexible part-time working hours
• A hybrid working arrangement combining remote work with property visits
• Full training on our systems and processes
• Support from an experienced Edinburgh-based team
• The opportunity to develop professional experience in customer service, property management and hospitality
• A varied role with genuine responsibility and independence
• Opportunities to develop your skills and take on additional responsibility over time

This is a part-time out-of-hours position, with shifts covering Monday (4 pm - 10 pm), Saturday (8 am - 3 pm) and Sunday (3 pm - 10 pm).