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Remote User Support Officer - Civic Tech
Remote / Online - Candidates ideally in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-09-01
Belfast, County Antrim, BT1, Northern Ireland, UK
Listing for:
Remote Genie
Part Time, Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
my Society is seeking a part-time User Support Officer to manage frontline support for citizen services such as Fix My Street and They Work For You , handling high-volume enquiries with care and discretion. The role is fully remote across the UK, with quarterly in-person meetups and a focus on data protection and clear user guidance.
You’ll triage, escalate when needed, and contribute to improving help documentation while working with a cross-functional team in a digitally focused charity.
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