Business Advisor

Enjoy helping customers and building new skills?

If you're looking to gain valuable customer service and administration experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you.

On behalf of Nationwide, AMS are seeking a Business Advisor for a 5-month contract, working within our Business Fulfilment Team in our offices on Bothwell Street, Glasgow .

As a Business Advisor, you'll play an important role in supporting Nationwide's business banking customers, delivering a combination of administrative support and customer service. This is a varied role with an even split between administration and telephony, giving you the opportunity to build valuable business banking, customer service and operational skills.

You'll serve as a key point of contact for both prospective and existing business customers, taking ownership of customer requests from start to finish. Whether you're processing account maintenance requests, updating customer details, investigating queries or speaking directly with customers to gather information and provide updates, you'll play a key role in delivering a simply brilliant customer experience.

In this team, we bring energy, precision and personality to everything we do, making a real difference to our customers and colleagues alike. This is more than just a role. It's an opportunity to build strong networks across the business while developing valuable skills within a fast-paced and supportive environment.

You'll receive full training, along with the support of experienced leaders and colleagues who will coach and guide you, ensuring you have everything you need to succeed in your role.

We're offering a £16.00 hourly rate, working a total of 35 hours per week, Monday to Friday, 9am to 5pm.

Hybrid Working

During the training period, you'll be required to work onsite at Nationwide House, Monday to Friday, 9am to 5pm.

At Nationwide, we support an at-home working approach wherever possible, giving you the flexibility to do your best work from home for the majority of your time. Following the training period, you'll be required to attend the office for approximately 40% of your working week, with the remaining 60% worked remotely.

What you'll be doing

• Managing a variety of administrative activities supporting Nationwide's business banking customers
• Taking ownership of customer requests and cases from initial enquiry through to resolution
• Speaking directly with business customers by telephone to gather information, resolve queries and provide updates
• Handling both inbound and outbound customer contact, delivering a professional and personalised service experience
• Processing account maintenance requests, customer updates and a variety of business banking services
• Managing enquiries received through multiple channels, including telephone, email, letters and referrals from contact centre teams
• Liaising with internal teams and stakeholders to ensure customer requests are resolved efficiently
• Maintaining accurate customer records and ensuring the highest standards of data quality
• Working across a wide variety of business banking processes, developing knowledge across different areas of the customer journey
• Ensuring all activities are completed in line with internal policies, procedures and FCA regulatory requirements
• Supporting team objectives through the delivery of excellent customer service, quality and productivity standards

About you

If you've got previous administration or customer service experience and enjoy helping people, this could be the perfect opportunity for you. We're looking for someone who is organised, adaptable and confident communicating with customers and colleagues alike.

This role would suit someone who enjoys a balance of administration and customer interaction. You'll be equally comfortable processing customer requests, managing administrative tasks and speaking directly with customers over the phone.

Previous experience within financial services would be beneficial but isn't essential. We're open to candidates from a variety of backgrounds, including…