Customer Liaison Officer

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Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Closing Date:

13/09/2026

Job Category:

Children's Centres

Service Area:

Children's Services
- Children's Centres Services

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five  addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Roles are either ‘site based’ or ‘home based’.

Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs.

Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week.

The working arrangement for each role is set by the manager, based on service requirements.

We’re recruiting a Customer Liaison Officer to join our Children’s Services team within the Multi-Agency Safeguarding Hub. This is a rewarding role at the heart of safeguarding children and supporting families across Milton Keynes.

The role of the Customer Liaison Officer is the front door to callers into Children’s Social Care. Members of the public and professionals call into the team to seek advice and support regarding safeguarding matters.

Without a Customer Liaison Officer, calls would be delayed in being answered which would impact both the safety of the children we work with in Milton Keynes, as well as the customer service experience.

Customer Liaison Officers organise strategy meetings at very short notice, arrange assessments with families, and provide information for requests from partner agencies. Customer Liaison Officers are also responsible for reviewing domestic abuse incidents reported via Thames Valley Police.

Timely review of this information is essential to support decision-making for some of the most vulnerable children and families in Milton Keynes. Without this post, there would be an impact on the reputation of the Multi-Agency Safeguarding Hub in offering timely advice and support to vulnerable children and families.

At Milton Keynes City Council, we aim to make a difference for local people every day.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 15th September 2026

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

• Provide an efficient and customer-focused service by processing incoming telephone calls, emails and other communications from families, professionals and partner agencies.
• Accurately record and manage information on council systems to help assess needs and support appropriate decision-making.
• Communicate respectfully with service users, colleagues and partners to build positive and trusted relationships.
• Support social workers and families by arranging meetings, assessments, travel, accommodation and other practical…