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Remote: Global SaaS Support Team Lead
Remote / Online - Candidates ideally in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-09-01
Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for:
Epssw
Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
CAI Software in the United Kingdom is seeking a Customer Support Team Lead to guide a global offshore CSR group, ensuring high-quality service and SLA adherence. You will coach, assess performance, and drive improvements across processes, with cross-functional collaboration to elevate product support.
The role emphasizes a consultative approach, KPI-driven management, and readiness to scale operations as CAI expands its AI-assisted ERP offerings for manufacturers worldwide.
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