Service Excellence Specialists - Easyjet

Location: Glasgow

Are you ready to take your career to new heights? Become one of  Easy Jets  incredible Service Excellence Specialists and help make everyones journey an unforgettable one!

Start date:

September 2026

Location:

Glasgow-      This is an office based role only.
There is no option to work from home for this role. There is also no part time hours available
Salary:
£12.71 p/h

Shifts:

Full time - 40 hrs per   w  e  ek -    - Mon - Fri    (   There is a possibility that weekend working and later operating hours may be required at a later date)
Training Duration:
2   Weeks training and 2 weeks graduation bay

Job Role:

Service Excellence Specialists
COMPANY -  Easy Jet
Were Europes leading airline  with a network of over 1000 routes across 35 countries.
We lead the industry in data, digital, web, engineering and operational innovations, to make travel easier and great value for our customer.
But sometimes travel doesnt always go to plan or circumstances  outside our control means that at times, the customer journey gets disrupted and that is when we need to rely on outstanding customer service to respond to those situations.

THE ROLE
You will be an essential customer touch point for our customers who are vulnerable, sensitive cases and those which are potentially brand sensitive. This role requires the highest level of customer care with every case handled delivering empathy, understanding, professionalism and clarity both on the telephoine and by email. As  Easy Jet  Ambassadors, you will demonstrate the  Orange Spirit  in all that you do.
ESSENTIAL COMPETENCIES
Empathy and Understanding :
Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions
Clarity and Professionalism :
Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.
Consistency and Reliability :
Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.
Listening Skills :
Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.
Organisational skills:
You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities
Follow-Up and Resolution :
For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully
WHAT WE NEED FROM YOU:
Quick learner  we have a number of systems which you will be required to become proficient in
PC and multi tasking skills with the ability to navigate multiple systems with ease
Strong verbal and written skills
Ability to interact with a variety of people and situations
Take ownership of situations with positivity, resilience with the dedication to providing Service Excellence
Ownership!  We want you  to own each case  that comes to you, building trust and demonstrating the highest level of integrity with our customers
What you get from us
Perks at Work  Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice
Critical Illness  up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards  For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress  Here to support TP journey
Disclaimer    Please be vigilant against job scams. Teleperformance will  never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer    Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.