Remote Bilingual Customer Support Specialist

Join TTEC in Canada as a Remote Bilingual Customer Support Specialist, where you'll utilize your language abilities to assist customers with their queries. Focus on delivering exceptional support across phone, chat, and email channels.

In this vital customer service role, your bilingual skills in Spanish and English will help you address vehicle-related questions, from warranties to app support. With at least six months of relevant experience, you'll guide customers through their concerns and ensure they receive the help they need swiftly. Your contributions will promote customer satisfaction and build reliable relationships.

Key Responsibilities:

• Handle incoming communications through various channels

• Provide accurate answers for vehicle features and services

• Assist with technical troubleshooting and navigation queries

• Keep detailed records of customer interactions

• Resolve issues during the first contact when possible

Requirements:

• Fluent in Spanish and English

• At least six months in customer service or support

• Experience in automotive or technical troubleshooting

• High school diploma or equivalent

• Reliable, high-speed internet connection

Use your knowledge and empathy to support TTEC's mission of outstanding customer care.
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