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Customer Service Ops Lead — Hybrid
Remote / Online - Candidates ideally in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-09-03
Leicester, Leicestershire, LE1, England, UK
Listing for:
WHITE STUFF
Full Time, Remote/Work from Home
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
White Stuff in Leicestershire is seeking a Customer Service Operations Lead to drive the performance of the customer service team across channels, ensuring SLAs are met while optimising resources. You will balance pace, quality, care and commercial outcomes in a multi-channel environment.
You'll lead with warmth, emotional intelligence, and authentic leadership, shaping a highly engaged, emotionally connected team that can operate effectively even when some members work from home.
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