Customer Support Specialist; WhiteBIT Remote work

We are the creators of a new fintech era!

Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.

We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as a Customer Support Specialist!

• Analytical skills – the ability to quickly identify the cause of a problem and propose a solution;
• Flexibility and trainability;
• Experience in customer support – ability to quickly and correctly resolve user queries;
• B2 level of English;
• Communicative and stress-resistant;
• Attention to detail – ability to follow instructions accurately, verify transactions and identification data;
• Skills in working with support tools – CRM systems, ticket systems, Jira, Zendesk chats, Knowledge Base;
• Basic knowledge of regulations and security;
• Knowledge of the crypto industry would be a plus.

• Handling customer requests – fast answering the messages and requests from B2C and B2B users to inquiries via chat, email, tickets.
• Resolving user issues – assisting with transactions, deposits/withdrawals and account settings and explaining how the platform, functionality, and products work.
• Escalation of complex cases – forwarding issues to the technical team or managers, if necessary.
• Maintain high customer satisfaction.
• Provide feedback of the users to the specific departments concerning the improvements of the platform.

Immerse yourself in Crypto & Web3:

• Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:

• Develop your skills in digital finance and shape the global market.

Take Your Professionalism to the Next Level:

• Gain unique experience and be part of global transformations.

Drive Innovations:

• Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:

• Collaborate with top experts worldwide and grow alongside the best.
• 14 business days of vacation.
• Food cards to support your daily meals.
• 100% sick leave compensation with a doctor’s note.
• Honoring your traditions with days off on all public holidays.