Customer Support Agent - Bilingual; Remote

Position: Customer Support Agent - Bilingual (Remote)
Elevate student experiences at See Why Learning as a Bilingual Customer Support Agent. This remote position requires fluency in French and English to assist students effectively via multiple channels.

In this full-time role, you will act as the primary point of contact for student inquiries, ensuring they receive the guidance needed throughout their educational careers. From registrations to handling complex inquiries, your customer service skills will significantly influence student satisfaction.

Key Responsibilities:

• Provide support through phone, email, and web chat

• Guide students in registering for courses and scheduling exams

• Ensure accurate information on programs and policies

• Resolve concerns while maintaining service level expectations

• Document all student interactions meticulously

Requirements:

• Minimum 3 years of customer service experience

• Fluency in both French and English

• Excellent organizational and multitasking abilities

• Proficiency with Microsoft Office and customer management platforms

• Ability to thrive in a remote, fast-paced environment

Utilize your exceptional bilingual skills at See Why Learning to foster a supportive educational experience for students across Canada.
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