Provident Energy Customer Care Representative

Drive customer satisfaction in a 6-month contract as a Customer Care Representative at Provident Energy in Vaughan, ON. This full-time position emphasizes communication and customer support.

As a Customer Care Representative, you will be instrumental in managing inquiries and handling collections effectively. You will report to the Customer Care Supervisor and work within a dynamic team focused on delivering exceptional service while resolving customer issues.

Your role will include fostering collaboration among departments to enhance service delivery standards.

Key Responsibilities:

• Address customer inquiries promptly through various channels

• Manage collections and negotiate payment plans

• Document customer interactions comprehensively

• Assist with New Services and security deposits

• Work collaboratively to solve complex customer issues

Requirements:

• 1-2 years' experience in a contact center preferred

• Excellent verbal and written communication skills

• Capability to multi-task in a high-volume environment

• Proficiency in MS Office and CRM systems is an asset

• Reliable high-speed internet for remote work when needed

Be a key player in maintaining high customer service standards at Provident Energy.
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