Bilingual Customer Service Representative

Bilingual Customer Service Representative (English/French) Role Open Now!

Agilus by Synergie is recruiting for a Bilingual Customer Service Representative in the Imaging, Printing & Graphic Communications Industry in a hybrid work environment in Mississauga, Ontario. Are you a bilingual customer service professional who thrives in a fast-paced environment and enjoys building relationships, solving problems, and coordinating with multiple teams?

We're seeking a Bilingual Customer Service Representative (English/French) to join a collaborative and supportive organization that values employee development, work-life balance, and long-term career growth. In this role, you'll serve as a key point of contact for business clients, ensuring a seamless customer experience from order placement through delivery and issue resolution.

• Total rewards: $50000.00 - $55000.00 annually
• Hybrid work model with 3 days in office and 2 days working from home
• Daytime schedule with no regular overtime requirements
• Supportive leadership team that invests in employee growth
• Opportunity to work cross-functionally with multiple departments
• Comprehensive benefits package starting on Day 1
• Pension program with employer contributions and matching opportunities
• Long-term career development within an organization known for employee retention

A typical day:

• Respond to customer inquiries via phone, email, and online platforms
• Monitor customer orders and provide timely updates on delivery schedules
• Resolve customer concerns and coordinate solutions through to completion
• Enter and maintain customer order information accurately within company systems
• Track shipments and investigate delivery-related issues
• Process returns, exchanges, and related documentation
• Collaborate with internal teams including operations, sales, production, and finance
• Ensure exceptional customer service through proactive follow-up and issue resolution

Successful candidates will have:

• Bilingual fluency in English and French, both written and verbal
• 1 to 3 years of customer service, client support, or administrative experience
• Experience supporting business-to-business (B2B) customers
• Strong communication and relationship-building skills
• Excellent problem-solving and conflict-resolution abilities
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office and business software applications
• Experience with SAP or ERP systems is considered an asset

This posting is for an active opening.