Customer Care Specialist

Join Provident Energy Management Inc. as a Customer Care Specialist in Vaughan, ON for a 6-month contract. Focus on customer service excellence in this full-time position.

In this role, you will oversee call center operations related to customer inquiries and account collections. Reporting to the Customer Care Supervisor, you will ensure high satisfaction levels through effective communication and problem-solving. Your contributions will play a crucial role in helping our customers achieve their energy savings goals.

Key Responsibilities:

• Quickly address customer inquiries via phone and email

• Assist past due customers with payment solutions

• Maintain records of customer interactions for continuity

• Process service orders for customer transitions

• Collaborate across teams to resolve customer issues

Requirements:

• 1-2 years in a customer service-focused contact center

• Strong communication and empathy skills

• Familiarity with MS Office and CRM technologies beneficial

• Ability to adapt to a fast-paced environment

• Reliable internet for remote working conditions

Enhance your career in customer service and support impactful outcomes at Provident Energy.