Bilingual Client Services

Take the step forward in your career with Peoples Group as a Bilingual Client Services Specialist located in Vancouver. This hybrid role includes both in-office and remote work, emphasizing exceptional client engagement.

In this full-time fixed-term position, you will manage customer inquiries and strive for resolution at first contact, building dependable client relationships. A keen attention to detail and strong communication skills are required as you navigate customer needs and ensure compliance with industry practices. Your financial services background will enhance your contributions to this dynamic team.

Key Responsibilities:

• Respond promptly to customer communications via phone and email

• Resolve client issues efficiently at first contact

• Manage requests for new accounts and associated transactions

• Stay compliant with all relevant regulations

• Ensure performance metrics are met for service quality

Requirements:

• At least two years in a customer service environment

• Fluency in French and English is required

• Financial services or branch experience preferred

• Excellent time management and organizational skills

• Knowledge of banking systems and AML/KYC is favorable

Join Peoples Group and bring your bilingual skills to elevate customer service in this impactful role.