Bilingual Customer Service Representative – Spanish-English - Automotive Support - Remote

Your potential has a place here with TTEC’s award-winning employment experience. As a Spanish Bilingual Customer Service Representative – Automotive Support working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTE

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all!

This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.

Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search

Do you have a passion for helping others, solving problems, and creating a smooth customer experience? In this role, you’ll assist vehicle owners, prospective customers, and dealerships by providing thoughtful, accurate support across multiple communication channels. Whether you’re helping with vehicle features, connected services, app support, warranty questions, recalls, maintenance guidance, or general ownership needs, you’ll help make each interaction feel easy, supportive, and genuinely helpful.

• Answer incoming communications from customers through phone, chat, email, and other supported channels
• Assist customers with vehicle features, ownership questions, warranty coverage, recalls, maintenance schedules, and service resources
• Provide basic troubleshooting support for connected vehicle services, vehicle mobile app support, remote services, navigation, infotainment, and account access
• Research customer questions using internal tools, knowledge resources, and documented procedures
• Accurately document customer interactions, case details, and next steps in customer management systems
• Help resolve customer concerns during the first interaction whenever possible
• Escalate complex concerns to the appropriate support teams when additional research or follow-up is needed

• Bilingual in Spanish and English
• 6 months or more of customer service experience
• Automotive, technical support, troubleshooting, or product support experience
• High school diploma or equivalent
• Ability to explain product, service, or technical information in a clear and helpful way
• Computer experience and ability to navigate multiple systems while assisting customers
• Secure, high speed wired internet connection (minimum 30 mbps)

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of $18 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Along the way, you’ll also have access to individualized coaching and thousands of free courses to support…