Remote Retail Customer Success Manager

About the Role

Our client is searching for an experienced and proactive Remote Retail Customer Success Manager to join their dedicated team, operating entirely remotely. In this role, you will be responsible for nurturing relationships with key retail clients, ensuring they maximize the value from our client's products and services. You will act as a trusted advisor, providing strategic guidance, support, and solutions to drive client satisfaction, retention, and growth.

The ideal candidate possesses a deep understanding of the retail industry, exceptional communication skills, and a passion for building long‑term, successful partnerships from a remote setting.

• Build and maintain strong, long‑lasting relationships with assigned retail clients.
• Understand client needs and proactively offer solutions and strategies to enhance their success.
• Onboard new clients and guide them through product implementation and adoption.
• Monitor client health and proactively address potential issues or churn risks.
• Conduct regular business reviews to assess progress and identify opportunities for upselling or cross‑selling.
• Act as the primary point of contact for client escalations and issue resolution.

• Proven experience in Customer Success, Account Management, or a client‑facing role within the retail or SaaS industry.
• Strong understanding of retail operations, challenges, and opportunities.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple client accounts and priorities effectively.
• Proficiency with CRM software and customer success platforms.
• Self‑motivated and able to thrive in a fully remote work environment.

• Competitive salary and performance‑based bonuses.
• Fully remote work arrangement with significant flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and vacation policy.
• Professional development opportunities and a supportive remote culture.